Timeline

2011

Four new operatory rooms were fitted
Hiring of five new DDS (Doctor of Dental Surgery).
Affiliation of the new doctors to the American Dental Association.
Hiring of eight new dental laboratory technicians.
We rented a new building for the International Patient Center and Administrative Department.
Acquisition of the CAD/CAM by Schutz (Computer-Aided Design/Computer-Aided Manufacturing) . The CAD/CAM by using German technology fabricates zirconium dioxide dental structures (i.e. crowns, bridges, etc).
3D Dental imaging (Scanora 3D by Soredex)
We re-structured and improved our Onsite Dental Laboratory.
Products innovation (i.e. SmileVeneers)
Alejandra Quesada D.D.S. was trained in Soredex's headquarters in Finland.
Local training performed in our facilities by Soredex (Finland) and Schütz Dental (Germany).
Our doctors attended about ten international conferences and events.
Bronze sponsor of The Medical Travel Summit in Costa Rica

We moved to new premises
AAAASF inspected and re-accredited our new dental facilities
Agreements with external services providers (i.e. hotels, car rentals, etc.)
New agreements with medical tourism facilitators and referral companies
Development of new products, packages and programs.
Implementation of the VOIP (Voice over internet phone) in order to offer free international phone calls to our foreign patients.
Redefining strategic website positioning and aggressive organic search engine optimized (SEO)
Putting into practice a new "Sales Management Model": Cloud Computing (i.e. Salesforce.com)
Seal of Quality was received by the Council for international Promotion of Costa Rica Medicine (PROMED)
Strategic alliances (i.e. ophthalmological clinics)

First dental center in Costa Rica internationally accredited by The American Association for Accreditation of Ambulatory Surgery facilities, Inc. (AAAASF)
Incorporation of the Project Business Manager to the team.
Implementation of the IP PBX phone system (Internet Protocol- Private branch Exchange).
Production and pattern of an infomercial in the State of Florida, USA.
Recruitment of new "Dental Advisers"
Redefinition of the trading post and logistics, incorporating the concept of "Concierge Services"

Creation of the Operations & Logistics Department
February: The record of visits and international billing was reached.
First formal agreement with an international company specialized in medical tourism
Hiring of a Business Manager (legal, accounting, taxation, personnel, etc.)

Hiring of a driver exclusively for international patients
Hiring of the first bilingual dental adviser, exclusively dedicated to the attention and assistance of our international patients.

Aggressive promotion strategy through internet
Agreement with a recognized local travel agency to offer private transportation services to our international patients.
Creation and structuring of a bilingual call center, specialized and dedicated to international patients.
Design and implementation of the Dental Adviser position.
First agreement with a Referral Company